22jilicrown Privacy Policy

1. Introduction

22jilicrown ("we," "us," or "our") is committed to protecting the privacy and personal data of all users of the 22jilicrown platform (the "Platform"). This Privacy Policy describes how we collect, use, store, share, and protect your personal information when you access or use the 22jilicrown website and related services.

This policy is intended to comply with applicable data protection laws in the Philippines, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. By registering an account or using the 22jilicrown Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein.

If you do not agree with the terms of this Privacy Policy, please discontinue use of the 22jilicrown Platform immediately.

2. Information We Collect

22jilicrown collects personal information that you provide directly to us, as well as information collected automatically when you use the Platform. The categories of information we collect include:

2.1 Information You Provide Directly:

• Full name, date of birth, and nationality;
• Email address, mobile number, and residential address;
• Government-issued identification documents (e.g., Philippine National ID, passport, driver's licence) submitted for identity verification;
• Payment method details, including GCash account numbers, PayMaya details, and bank account information (BPI, BDO, Metrobank);
• Username, password, and security preferences;
• Communications you send to our support team, including chat logs and email correspondence.

2.2 Information Collected Automatically:

• IP address, device type, operating system, and browser type;
• Pages visited, time spent on the Platform, and clickstream data;
• Game activity, wagering history, and transaction records;
• Cookie identifiers and similar tracking technologies (see Section 7).

2.3 Information from Third Parties:

• Identity verification data from third-party KYC (Know Your Customer) service providers;
• Fraud prevention and anti-money laundering screening data from compliance partners;
• Payment processing data from our authorised payment gateway providers.

3. How We Use Your Information

22jilicrown uses the personal information we collect for the following purposes:

• Account Management: To create, maintain, and manage your 22jilicrown account, including processing your registration and verifying your identity;
• Service Delivery: To provide access to games, process deposits and withdrawals, and deliver the services you request on the Platform;
• Regulatory Compliance: To comply with our obligations under Philippine gaming regulations, anti-money laundering laws, and the Data Privacy Act of 2012, including age verification (21+) and KYC requirements;
• Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, cheating, collusion, and other prohibited activities;
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance;
• Responsible Gaming: To monitor gameplay patterns and provide responsible gaming tools, including deposit limits, session alerts, and self-exclusion options;
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications;
• Platform Improvement: To analyse usage patterns, conduct research, and improve the features and performance of the 22jilicrown Platform.

4. Legal Basis for Processing

22jilicrown processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform our contract with you (i.e., to provide the 22jilicrown gaming services you have registered for);
• Legal Obligation: Processing is required to comply with applicable laws, including gaming regulations, anti-money laundering requirements, and tax obligations;
• Legitimate Interests: Processing is necessary for our legitimate business interests, including fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights;
• Consent: Where we rely on your consent (e.g., for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

5. Sharing of Personal Information

22jilicrown does not sell, rent, or trade your personal information to third parties. We may share your information with the following categories of recipients only where necessary and in accordance with applicable law:

• Service Providers: Third-party vendors who assist us in operating the Platform, including payment processors (GCash, PayMaya, BPI, BDO), KYC verification providers, cloud hosting providers, and customer support platforms. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection laws;
• Regulatory Authorities: Government agencies, law enforcement bodies, and gaming regulators in the Philippines, where disclosure is required by law or court order;
• Fraud Prevention Partners: Third-party fraud detection and anti-money laundering screening services, to the extent necessary to protect the integrity of the Platform;
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of 22jilicrown's business, your personal data may be transferred to the acquiring entity, subject to equivalent data protection obligations.

6. Data Retention

22jilicrown retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law. Specifically:

• Account and transaction records are retained for a minimum of five (5) years following account closure, in accordance with Philippine anti-money laundering regulations;
• Identity verification documents are retained for the period required by applicable KYC regulations;
• Marketing consent records are retained until you withdraw consent and for a reasonable period thereafter as evidence of your consent;
• Support communications are retained for up to three (3) years from the date of the last interaction.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised.

7. Cookies and Tracking Technologies

22jilicrown uses cookies and similar tracking technologies to enhance your experience on the Platform. The types of cookies we use include:

• Essential Cookies: Required for the Platform to function correctly, including session management and security features. These cannot be disabled;
• Analytics Cookies: Used to collect aggregated, anonymised data about how users interact with the Platform, helping us improve performance and usability;
• Preference Cookies: Used to remember your settings and preferences, such as language and display options;
• Marketing Cookies: Used to deliver relevant promotional content , where you have consented to receive personalised offers from 22jilicrown.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the 22jilicrown Platform.

8. Security of Your Information

22jilicrown implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• AES-256 encryption for data stored on our servers;
• TLS encryption for all data transmitted between your device and the 22jilicrown Platform;
• Two-factor authentication (2FA) available for all registered accounts;
• Regular security audits and penetration testing conducted by independent third parties;
• Strict access controls limiting employee access to personal data on a need-to-know basis;
• Incident response procedures to detect, report, and address data breaches promptly.

While 22jilicrown takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your 22jilicrown login credentials and for notifying us immediately of any suspected unauthorised access to your account.

9. Your Rights

Under the Data Privacy Act of 2012 and applicable Philippine law, you have the following rights with respect to your personal data held by 22jilicrown:

• Right to Access: You may request a copy of the personal data we hold about you;
• Right to Rectification: You may request correction of inaccurate or incomplete personal data;
• Right to Erasure: You may request deletion of your personal data, subject to our legal retention obligations;
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time;
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format;
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact the 22jilicrown support team using the details in Section 12. We will respond to all verified requests within thirty (30) days. We may require you to verify your identity before processing your request.

10. Children and Minors

The 22jilicrown Platform is strictly intended for individuals who are at least twenty-one (21) years of age. We do not knowingly collect personal data from persons under the age of 21. If we become aware that a minor has registered an account or provided personal data to us, we will immediately suspend the account and delete the associated data.

If you believe that a minor has registered on the 22jilicrown Platform, please contact our support team immediately so that we can take appropriate action.

11. Changes to This Privacy Policy

22jilicrown reserves the right to update or amend this Privacy Policy at any time. Where changes are material, we will notify registered players by email at least seven (7) days before the changes take effect. The "Last Updated" date at the top of this page will reflect the date of the most recent revision.

Your continued use of the 22jilicrown Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree with the amended policy, you must cease using the Platform and may request account closure.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the 22jilicrown Data Privacy team:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Response Time: We aim to respond to all data privacy requests within 30 days

For responsible gaming support, self-exclusion requests, or to access our problem gambling resources, please visit our Responsible Gaming page.